Frequently Asked Questions
Everything you need to know about your SUITSUIT journey.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link to follow your parcel's journey.
What is your return policy?
We offer a 30-day return window. Items must be in their original condition, unused, and with all protective packaging and tags intact.
Do you offer a warranty on suitcases?
Yes, all SUITSUIT suitcases come with a limited warranty ranging from 2 to 5 years, covering manufacturing defects in wheels, handles, and zippers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options such as iDEAL and Klarna.
How should I clean my SUITSUIT luggage?
We recommend using a soft cloth with warm water and mild soap. Avoid abrasive cleaners or chemicals that could damage the high-gloss finish.
Do you ship internationally?
Yes, we ship to most countries within the EU and selected international destinations. Shipping costs and delivery times vary by location.